Support & maintenance
Ongoing support, updates, monitoring and fixes for your Zoho setup, WordPress site or custom application — so things keep working after launch, not just during the build.
What's included
- Bug fixes & issue resolutionSomething breaks, you tell us, we fix it — tracked, not lost in an inbox.
- Updates & security patchesCore, plugin and dependency updates applied before they become a problem.
- Performance monitoringUptime and speed watched so you hear about an issue before your customers do.
- Monthly or quarterly health checksA standing review of what's changed, what needs attention, and what's coming up.
- Priority retainer optionsA fixed monthly retainer for teams that want predictable response times.
- Documentation kept currentHandover docs updated as the system changes, not frozen at launch.
How we approach it
- Step 1
Set up the retainer
Response times, scope and reporting cadence agreed up front.
- Step 2
Baseline the system
What's live today, documented, so we know what “normal” looks like.
- Step 3
Monitor & respond
Issues caught early, fixes tracked and reported back to you.
- Step 4
Review & report
A regular report on what was fixed, updated and what to plan for next.
Is this the right fit?
Good fit if
- Your Zoho setup, site or app is live and needs upkeep
- You don't have an in-house team to maintain it
- You want predictable support costs instead of surprise invoices
Not yet, if
- You're still pre-launch — see the relevant build service first
- You need a single one-off fix — that's still available through a normal enquiry, no retainer needed
- Nothing is live yet for us to support