API & third-party integration
Connecting Zoho to payment gateways, shipping partners, your website, WhatsApp, ERP or anything else with an API, using Flow, webhooks or custom middleware. Data moves between systems on its own, instead of someone re-typing it twice a day.
What's included
- Payment gateway integrationRazorpay, Stripe, PayPal and local gateways synced to Books and CRM.
- Shipping & logisticsShiprocket, Delhivery and courier APIs connected to Inventory for live tracking.
- Website & lead-form syncYour site, landing pages and ad forms feeding leads into CRM in real time.
- Messaging integrationWhatsApp Business API and SMS gateways wired into CRM and Desk conversations.
- Custom middlewareWhere no native connector exists, a small service built and hosted to bridge the two systems.
- Error handling & monitoringFailed syncs alert someone instead of silently dropping records.
How we approach it
- Step 1
Audit the systems
List every tool in play and how data currently moves, or doesn't, between them.
- Step 2
Design the data flow
Decide what's the source of truth for each field, and what triggers each sync.
- Step 3
Build & test in sandbox
Integration built and run against real data before touching production.
- Step 4
Go live & monitor
A monitored cutover, with logging so a failed sync is caught same-day, not next month.
Is this the right fit?
Good fit if
- You're manually exporting and importing CSVs between two systems on a schedule
- A tool you rely on doesn't have a native Zoho connector
- Double data entry is causing mismatches between systems
Not yet, if
- The other system is being replaced soon — integrate after, not before
- You're not sure which system should be the source of truth — that decision comes first
- Only Zoho apps are involved — that's native automation, not integration